These Terms & Conditions (“Terms”) govern your use of the Coherent Awareness website at coherentawareness.com, the patient portal, our virtual assistant, intake forms, and any related tools we make available (together, the “Platform”). By using the Platform you agree to these Terms. If you do not agree, please do not use the Platform.
1. What the Platform is (and is not)
The Platform helps you request a consultation, share intake information, receive an AI-drafted treatment recommendation that a physician reviews, coordinate payment and travel, and communicate with your Patient Care Coordinator. The Platform is not:
- A diagnosis, prescription, or a substitute for professional medical advice.
- A guarantee that the Clinic will accept you as a candidate.
- A source of emergency care. If you are experiencing a medical emergency, call your local emergency number.
2. Eligibility & account
- You must be at least 18 years old to create an account. Pediatric patients are represented on the Platform through a parent or legal guardian.
- You are responsible for the accuracy of the information you provide, including your name, contact details, medical history, and identification for travel.
- You are responsible for keeping your login credentials confidential. Notify us immediately if you suspect unauthorized use.
3. Consultations & treatment plans
- A consultation with a Patient Care Coordinator is not a medical appointment; it is a coordination call to align on candidacy, protocol, and logistics.
- Treatment plans shown on the Platform reflect the physician’s best judgment based on the information you provide. They may change as the physician learns more, and are subject to change at the time of your clinic visit based on in-person evaluation.
- Nothing on the Platform creates a physician-patient relationship until a physician at the Clinic has reviewed your case and agreed to treat you.
4. Payments, deposits, and refunds
- Payments are processed by Stripe. When you submit a payment through the Platform, you agree to Stripe’s applicable terms in addition to these Terms.
- A deposit may be required to reserve your treatment slot. Whether a deposit is refundable depends on the specific offer or agreement you accepted at the time you paid. If it isn’t written on the offer, it isn’t promised.
- Full-payment refunds after treatment has been rendered are not available. Refund questions should be directed to your PCC or the contact address at the bottom of this page.
- Currency: unless clearly labeled otherwise, prices shown are in U.S. dollars (USD).
5. Travel and logistics
- You are responsible for travel to and from Tijuana, Mexico, including passport/ID, transportation, lodging (unless the Clinic explicitly provides it), and any personal insurance.
- The Clinic may provide transportation between designated meeting points and its facility. Any transportation coordinated through the Platform is a courtesy service and does not create a common-carrier relationship.
- Weather, border wait times, and other travel factors are outside our control. Neither Coherent Awareness nor the Clinic is liable for delays that are caused by third parties or events beyond our reasonable control.
6. Acceptable use
You agree not to:
- Use the Platform to submit false information or to impersonate another person.
- Interfere with the Platform’s operation (probing, scraping, denial-of-service, tampering with other users’ sessions).
- Upload malicious files, or content you do not have the right to share.
- Use the Platform for any unlawful purpose, or in violation of any applicable regulation in your jurisdiction or in Mexico.
7. Intellectual property
The Platform, its content, software, brand marks, and layout are owned by Coherent Awareness or its licensors and are protected by applicable intellectual property laws. You may use them only for your personal, non-commercial interaction with the Clinic. Health information you submit remains yours; you grant Coherent Awareness and the Clinic a limited license to use it to provide the services described here and in our Privacy Policy.
8. Third-party services
The Platform integrates with third-party services (see our Privacy Policy for the current list, including Stripe, GoHighLevel, SimpleTalk, and Google). Use of those services is subject to their own terms. We are not responsible for the availability, accuracy, or content of third-party services.
9. Disclaimers
The Platform is provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties, express or implied, including any warranty of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Platform will be uninterrupted, error-free, or that any information it displays is complete or current.
10. Limitation of liability
To the maximum extent permitted by law, Coherent Awareness and its officers, employees, and contractors are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, or other intangible losses, arising out of or in connection with the Platform — even if we have been advised of the possibility of such damages. Our aggregate liability under these Terms will not exceed the greater of (a) the amount you have paid to Coherent Awareness in the twelve months preceding the claim, or (b) one hundred U.S. dollars ($100).
Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under applicable law.
11. Medical liability
Medical treatment is provided by licensed physicians at the Clinic. Any claim arising out of medical treatment must be brought against the treating physician or the Clinic under the law of the country where the treatment was rendered. Coherent Awareness does not practice medicine and does not accept liability for medical outcomes.
12. Indemnification
You agree to indemnify and hold harmless Coherent Awareness from any third-party claim, loss, or expense (including reasonable attorney fees) arising out of your use of the Platform in violation of these Terms or applicable law, or out of any content or information you provided that was false, unlawful, or infringing.
13. Termination
You may stop using the Platform at any time and, subject to record-retention requirements described in the Privacy Policy, request deletion of information you provided. We may suspend or terminate access to the Platform if we reasonably believe you have violated these Terms or if we are required to do so by law.
14. Governing law
These Terms are governed by the laws of the State of Utah, United States, without regard to its conflict-of-law rules. Any dispute arising under these Terms will be resolved in the state or federal courts located in Salt Lake County, Utah, and you consent to the personal jurisdiction of those courts.
15. Changes to these Terms
We may update these Terms from time to time. The date at the top reflects the current version. Material changes will be announced on the patient portal and, when we have your email on file, by email. Your continued use of the Platform after a change takes effect constitutes acceptance of the updated Terms.